graphic don't get scammed

Don’t get scammed!

During the COVID-19 pandemic, scam artists are using more sophisticated and intimidating tactics. Before we go any further, if you get a phone call that doesn’t feel right, hang up and contact us immediately using the phone number on your bill.

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How the scam works

You will get a phone call from someone impersonating your utility company. They are very persuasive. They will inform you that your utility bill is overdue and that if you do not act immediately, your power will be cut off. They do not want you to hang up. They want you to pay the bill over the phone using a prepaid debit card. Duke Energy will never call and threaten you.

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How to avoid getting scammed in two easy steps

If you get a phone call, text message or email that doesn’t feel right, do not respond and contact us immediately using the phone number on your bill.

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COVID refund scam

In the latest scam, during the COVID-19 crisis, criminals are promising to mail refund checks for overpayments on accounts if they can confirm personal data, including birthdays and, in some cases, Social Security numbers.

Duke Energy will apply refunds as a credit to customers’ accounts and will not contact customers to verify personal information by phone, email or in person in order to mail a check.

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It sure looks like Duke Energy is calling me

Scammers are very good. They can manipulate caller ID to look like they are calling from Duke Energy. Duke Energy will never call and threaten you. If your account is in danger of disconnection, Duke Energy will send notice by text, call and mail.

Additional resources to make sure you never get scammed.
Visit for more tips on how to protect your account information.